At ICD Vietnam Industrial Production Company Limited, we always strive to provide maximum convenience and flexibility for every transaction. You can purchase and pay using several different methods. Below is a detailed purchasing process to ensure the best possible experience.
I. PURCHASING DIRECTLY BY HOTLINE OR AT OUR OFFICE
This is the most common method, chosen by many customers who want in-depth consultation:
- Step 1: Contact us for consultation and product information
- Please contact ICD Vietnam’s customer care hotline directly for detailed information on our products and services and for in-depth advice.
- Support hours: 08:00 - 17:00 daily (except Sunday and public holidays).
- Support hotlines: 0983 797 186 | 090 3459 186 | 090 5859 186 | 0979 305 186.
- You are also welcome to visit our office in person to view and select products if needed.
- Step 2: Confirm information and finalize the order
- After receiving advice and selecting the right product, you and our ICD Vietnam staff will confirm the product details (quantity, type, price, delivery time, etc.).
- The order and sales terms are then finalized.
- Step 3: Delivery and payment
- Please inspect the product carefully at the time of delivery.
- Payment is made using the agreed method (cash, bank transfer, etc.).
- Please provide the information needed for ICD Vietnam to issue a VAT invoice upon request.
II. HOW TO ORDER AND PAY ON ICDVIETNAM.COM.VN
You can also place an order easily on our e-commerce website:
- Step 1: Place your order online
- Visit our official website: icdvietnam.com.vn.
- Select the product you want and follow the ordering steps shown on the website.
- Note: to ensure your order can be processed, please provide complete and accurate contact information (full name, delivery address, phone number, email) during checkout.
- Step 2: Order confirmation and payment instructions
- Once we receive your order from the website, an ICD Vietnam staff member will contact you as soon as possible (during business hours) to verify the details, confirm the order, and agree on related terms.
- We will provide detailed guidance on the payment method that suits you.
- Step 3: Delivery
- Your product will be delivered to your address at the agreed time.
- Please inspect the product carefully before signing for delivery.
III. IMPORTANT NOTES AND ICD VIETNAM’S COMMITMENTS
To protect your interests, ICD Vietnam observes the following important notes and commitments:
- Order verification: We only accept and process orders that include accurate contact information (address, phone number). After you place an order, we will contact you to verify the details and agree on any related terms before delivery.
- Out-of-stock or delayed items:
- If the product you ordered is temporarily out of stock, we will contact you immediately to agree on a new delivery schedule or propose a suitable alternative.
- If delivery is delayed without prior notice from ICD Vietnam, you have the right to refuse the delivery.
- Refund policy: We are committed to refunding any amount you have prepaid (if applicable) within 7 business days of a valid refund request.
- Product quality commitment: ICD Vietnam Industrial Production Company Limited guarantees that every product delivered to you is genuine and 100% new, comes with complete invoices and documentation, and is covered by the official warranty policy of the manufacturer or of ICD Vietnam.
- Inspecting goods on receipt: Please carefully check the appearance, quantity, and quality of the product at the time of delivery. We regret that we are unable to accept complaints about the product’s physical condition after you have signed for delivery.
ICD Vietnam sincerely thanks you for your trust and continued partnership!
Contact information - ICD Vietnam Industrial Production Company Limited:
- Northern Office: 3rd Floor, Thang Long A1 Building, Bau Hamlet, Thien Loc Commune, Hanoi.
- Southern Office: 551/212 Le Van Khuong, Tan Thoi Hiep, District 12, Ho Chi Minh City.
- Hotline: 0983797186 - 0903459186 - 0905859186 - 0979305186
- Email: sales@icdvietnam.com.vn
- Website: www.icdvietnam.com.vn
